Accountable to You

All of us at Women’s College Hospital Foundation are accountable to you, our donors, who give generously to make Women’s College Hospital the world leader it is today.

We are committed to:

  • Open, informed dialogue with our supporters
  • Protecting their rights
  • Sharing information that is relevant and useful to their experiences as donors

The links below provide you with detailed information about our most recent fiscal year, along with our Donor Bill of Rights and our commitment to protecting your privacy.

  • Financial Information

    With every dollar you contribute to Women’s College Hospital, you are making a statement about your commitment to changing lives and transforming the future of healthcare.

    We share your values and your vision, and that’s why we’re committed to ensuring that every donation has the greatest impact possible.

    As part of our commitment to transparency, we’re pleased to share financial information for our most recent fiscal year and past two years.

    Click on the links below to view our audited financial statements.

    To receive a copy of our audited financial statements, please contact us at 416-323-6323 or foundation@wchospital.ca.

    Women’s College Hospital Foundation’s Registered Charity Information Return (form T3010) as submitted to Canada Revenue Agency can be found here.

  • Your Donor Bill of Rights

    Your rights as a donor are of utmost importance to us. As a proud member of the Association for Healthcare Philanthropy and the Association of Fundraising Professionals, and as a fully accredited member of Imagine Canada’s Standards Program, we have a strong track record of excellence in championing the rights of our valued donors.

    Under your Donor Bill of Rights, you can expect to:

    • Be informed of the organization’s mission, of the way the organization intends to use donated resources, and of its capacity to use donations effectively for their intended purposes.
    • Be informed of the identity of those serving on the organization’s governing board, and to expect the board to exercise prudent judgment in its stewardship responsibilities.
    • Have access to the organization’s most recent financial statements.
    • Be assured your gifts will be used for the purposes for which they were given.
    • Receive appropriate acknowledgement and recognition.
    • Be assured that information about your donation is handled with respect and with confidentiality to the extent provided by law.
    • Expect that all relationships with individuals representing organizations of interest to the donor will be professional in nature.
    • Be informed whether those seeking donations are volunteers, employees of the organization or hired solicitors.
    • Have the opportunity for your name to be deleted from mailing lists that Women’s College Hospital Foundation may intend to share.
    • Feel free to ask questions when making a donation and to receive prompt, truthful and forthright answers.

    If you have any questions about your Donor Bill of Rights, please contact:

    Marian Johnson
    Director, Donor Experience and Engagement
    416-813-4741, marian.johnson@wchospital.ca

  • Privacy Principles

    Women’s College Hospital Foundation is committed to protecting the privacy of the Personal Information of our employees, volunteers, donors, potential supporters and other stakeholders.

    We value the trust placed in us and recognize that maintaining this trust requires that we be open and accountable in our treatment of the Personal Information that is
    shared with us.

    Our privacy policy is based on 10 internationally recognized privacy principles. As well, we comply with all applicable laws and established guidelines for charitable organizations when collecting, managing, using and disposing of information.

    The following 10 principles reflect our commitment to safeguard Personal Information under our control pursuant to our Privacy & Security of Information Policy.

     

    1. We are accountable for your Personal Information
      “Personal Information” is any information that can be used to distinguish, identify or contact a specific individual. Exceptions are business contact information and certain publicly available information such as names, addresses and telephone numbers as published in telephone directories; these are not considered personal information.

      Within the Foundation, confidentiality agreements and safeguards are in place to
      ensure that the information is not accessed, disclosed or shared more widely than necessary to achieve the purpose for which it was gathered.

      We also take measures to ensure the integrity of the information is maintained and to prevent it being lost or destroyed.

      We do not trade, rent, or sell the names of our valued supporters.

    2. We collect and use personal information for the purposes we identify to you
      We identify the purpose for collecting personal information at the time of collection.

      In general, information is used for fundraising activities in support of Women’s College Hospital, for compliance with Canada Revenue Agency requirements and to keep you informed of the activities of the Foundation and Hospital.

    3. We obtain your consent to collect, use, and disclose your Personal Information
      We collect, use, or disclose your Personal Information under our control only with your consent.
      Your consent may be expressed orally, in writing, or may be implied by donation.

      You may limit or opt-out of future contact by the Foundation by contacting
      us at foundation@wchospital.ca or calling our front desk at 416-323-6323.

    4. We limit the collection of your Personal Information
      We limit the collection of Personal Information to only that which is necessary for the identified purposes.

      Personal Information will only be collected by fair and lawful means.

    5. We limit the use, disclosure and retention of your Personal Information
      Personal Information will not be used or disclosed for purpose other than for which it was collected, except with consent or as required by law.

      Personal Information will only be retained as long as necessary for the fulfilment of those purposes.

      We do not trade, rent, or sell the names of our valued supporters.
      The Foundation’s web pages contain online forms that allow visitors to make a donation.

      The personal and credit card information provided on these forms is only used to process these donations.

    6. We try to ensure accuracy of Personal Information
      Personal Information will be as accurate, complete, and up-to-date information as is necessary for purposes for which it is to be used.

      To modify any Personal Information previously provided to the Foundation, please email us at foundation@wchospital.ca, call us at 416-323-6323 or write to us at:
      Women’s College Hospital Foundation
      76 Grenville Street
      Toronto, ON M5A 1B2
      Attention: Donor Inquires

    7. We ensure there are safeguards for Personal Information
      Personal Information is protected with security safeguards appropriate to the sensitivity of the information.

      We use password protocols and encryption software to protect personal and other information we receive when a donation is made online.

      Our software is routinely updated to maximize protection of such information.

    8. We are transparent about privacy practices
      We make our practices relating to the management of Personal Information available to you by posting on our website.

      Requests for information and comments or questions about the Foundation’s privacy principles, policies and procedures may be directed to the Privacy Office.

    9. We allow you to access your Personal Information
      You may ask if we hold any Personal Information about you. You may see that information and ensure it is accurate by contacting the Privacy Office.
    10. Compliance with our privacy practices If you are concerned about the Foundation’s

    compliance with our Privacy Policy, please send an email to privacy.foundation@wchospital.ca or by mail contact the Privacy Office at:
    Women’s College Hospital Foundation
    76 Grenville Street
    Toronto, ON M5A 1B2
    Attention: Privacy Office

    We will investigate all complaints. If a complaint identifies a gap in compliance, we will take appropriate steps to remedy the situation, including changing our policies and practices if necessary.

    Contacting the Privacy Office

    You may contact the Foundation’s Privacy Office for any questions, concerns, or complaints relating to the Privacy Policy by email to privacy.foundation@wchospital.ca,
    or by mail:
    Women’s College Hospital Foundation
    76 Grenville Street
    Toronto, ON M5A 1B2
    Attention: Privacy Office

    Further information on privacy and personal information may be found on the website of:

  • Complaint Resolution Policy

    POLICY STATEMENT

    Women’s College Hospital Foundation is committed to high standards of conduct.

    We recognize that from time to time there may be concerns or complaints, and we believe our public stakeholders have a right to provide them to us.

    We further believe that the process for resolving concerns and complaints should be timely, fair, and respectful and that complaints are a good source of data for continuous improvement.

    The purpose of this policy is to establish a transparent and fair method of receiving and responding to external complaints. This policy will be posted on the Foundation website.

    PROCEDURES

    Scope & Application
    This policy applies to complaints from the Foundation’s public stakeholders, such as donors and community volunteers, who have concerns that the Foundation is not complying with its policies and procedures, including matters addressed in the Imagine Canada Standards.

    Non-employment concerns from staff should be reported through management or under the Foundation’s Whistleblower Policy, as appropriate. Employment related concerns should
    continue to be reported to management and the Human Resources department.

    Guiding Principles

    • The Foundation will respond to a complaint and make every reasonable effort to
      investigate it as soon as possible.
    • Review of complaints will be fair, impartial and respectful to all parties.
    • Complainants will be given clear and reasonable explanations for decisions relating to complaints.
    • Complainants will be advised of the option to escalate their complaint to more senior staff or the board if they are dissatisfied with treatment or outcome.
    • Complaints will be used to assist in improving services, policies and procedures.

    Process for Raising a Concern
    Complaints can often be resolved quickly and easily, often at the time they arise, by speaking with a Foundation representative or by contacting the Foundation main line at 416-323-6323.

    If a problem cannot be resolved in this manner or if a member of the public wishes to make a formal complaint, the complaint should be submitted in writing to our Privacy Office at privacy.foundation@wchospital.ca or it can be mailed to:
    Women’s College Hospital Foundation
    Attention Privacy Office
    76 Grenville Street
    Toronto, ON M5S 1B2

    The Foundation will acknowledge receipt of the complaint within two (2) business days.

    Complaints in writing will initially be handled by the Privacy Office. As determined by the Privacy Office, another staff member, officer, or Board member may be assigned to handle the complaint. Complaints of a serious or complex nature will be forwarded immediately to the President & CEO.

    Reporting Back
    The Foundation will respond as soon as possible after the matter has been reviewed and a determination has been reached. The complainant will be advised of the results of the review.

    Documentation & Continuous Improvement
    The Foundation will keep a database of all complaints received. The data will be reviewed to determine whether there are recurring complaints of a similar nature. If there are, a review will be done to determine whether there are systemic process issues that need to be addressed to eliminate reoccurrence.

    Report to the Board
    The Foundation will advise its Finance & Audit Committee and Board of Directors at least annually of the number, type, and disposition of complaints received.